New Manager Training
New manager training helps people to find their feet and build confidence quickly.
There’s a lot to learn, so let’s get to it.
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Why choose this training?
New Managers (and rusty and returning managers) have a lot of responsibility and face significant challenges from day one.
A system of ongoing support is recommended for new managers. We recommend identifying the core and secondary order skills you want your managers to have, then provide espresso/bite-size sessions with flexible entry points so people don’t need to wait for a cohort before starting. Sound interesting? Call us for more ideas / info.
Urgency to dial in leadership fundamentals quickly: building trust, and maintaining momentum and motivation through the transition
Struggling to appreciate the full scope of the management role on top of delivering technical expertise
The importance of managing team members, clients, suppliers and senior managers isn’t understood increasing business risk
Who’s it for?
Our New Manager training is suitable for new managers, rusty and returning managers. It is designed for people stepping into their first middle management role where they will have greater responsibilities and face more significant challenges than a Supervisor or Team Leader.
The scope of middle management roles varies between employers, and managers can’t learn everything all at once (sadly!). So the New Manager training your provide will need to reflect your business priorities.
It is differentiated from our Supervisor and Team Leader Training by audience and career stage. Our Supervisor and Team Leader Training is all the practical real-world team-related learning.
What does it cover?
Managing and motivating multiple / remote / hybrid team/s
Ensuring operational delivery against agreed targets
Improving ways of working to drive efficiency
Managing the talent lifecycle: supporting recruitment, people development, engagement, retention, performance reviews etc
Stakeholder and client relationship management
Project management and risk management
Influencing upwards and negotiating with suppliers
And so many more topics according to your needs…
Standalone Training
Choose the practical skills your people need to be fantastic in their role
Suitable for individuals, small groups or larger groups, delivered virtually or in-person
Engaging and effective delivery to ensure effective skills transfer
Learning delivered at exactly the right level for your audience
Get the latest practical tools, tips and strategies people can apply immediately
Choose from a wide range of industry-leading skills and behaviours
Can be combined with a CMI Level 3, 4 or 5 qualification, ideal for professionalising your managers
Development Programmes
Programmes go deeper, to achieve more complex business aims and embed lasting change
Engage and retain key people, attract fresh talent and develop new capabilities to beat the competition
Choose the learning content, duration and delivery methods that are right for your people
Choose from off-the-shelf and fully customisable programmes and frameworks
Get end-to-end support from analysis, design and delivery through to evaluation
Our partnership approach means we can slot in where you need us to provide part of a programme
Check out our Leadership Development Consultant page to see how our 20 years’ experience can help you
Case Study: DAC Beachcroft
Crescente is proud to work with the international law firm DAC Beachcroft since 2021. We co-designed their new manager training programme called DACB Fundamentals of Management programme.
This innovative programme is made up of bite-size workshops covering topics including fundamentals of management, trust and motivation, time management, and so on. New managers can start at any point they choose and complete the training in any order to maximise flexibility.
The programme is recognised by the CMI at level 3 as a result of our mapping process. This means participants can choose to complete a number of assessments to achieve their CMI certificate.
Why our customers choose Crescente
MANAGEMENT AND LEADERSHIP SPECIALISTS
Over 20 years developing managers, leaders and teams, from team leaders to executive development across most industry sectors.
REAL-WORLD EXPERTS
Explore what works in reality from experienced leaders, managers, coaches and practicing consultants, not college tutors.
FRIENDLY, INCLUSIVE AND SUPPORTIVE
Learn in a professional, friendly and inclusive atmosphere where it is okay to relax, ask questions, test ideas, make mistakes, and have fun.
TACKLE THE LATEST BUSINESS CHALLENGES
A lot of management training is out of date and not fit for purpose. Our training is designed and tested by us to be accurate and effective.
PRACTICAL TOOLS AND TECHNIQUES
Turn theory into practice using the latest learning techniques to ensure effective knowledge transfer and skills development.
OPTIONAL CMI ACCREDITATION
Choose from CMI level 2 to 7, management and leadership, coaching, mentoring and project management qualifications.
| Optional Chartered Management Institute (CMI) qualifications. All units are available from Crescente. | |
|---|---|
| CMI Level 3 Award / Certificate / Diploma in First Line Management and Leadership | Level 3 |
| Organisational Awareness for First Line Managers | 330 |
| Approaches to Managing and Leading People and Teams | 331 |
| Stakeholder Communication for First Line Managers | 332 |
| Delivering Organisational Activities | 333 |
| Contributing to the Management of Change | 334 |
| Contributing to the Management of a Project | 335 |
| Managing Problems and Decision Making | 336 |
| Professional Development as a First Line Manager | 337 |
| Budgeting for First Line Managers | 338 |
| Technology for First Line Managers | 339 |
| Supporting People Throughout the Employee Life Cycle | 340 |
| Managing Volunteers | 308 |
| Responding to Conflict in the Workplace | 309 |
| Developing and Sharing Good Practice | 313 |
| Principles of Health and Safety in a Work Setting | 315 |
| Monitoring Quality to Improve Outcomes | 316 |
| Supporting the Delivery of Customer Service | 317 |
| Managing Data and Information | 318 |
| Managing Meetings | 319 |
| Presenting for Success | 320 |
| Optional Chartered Management Institute (CMI) qualifications. All units are available from Crescente. | |
|---|---|
| CMI Level 4 Award / Certificate / Diploma in Management and Leadership | Level 4 |
| Personal development as a team leader | 4001V1 |
| Communicating with a team | 4002V1 |
| Monitoring team performance | 4003V1 |
| Controlling resources | 4004V1 |
| Building work relationships | 4005V1 |
| Developing team needs | 4006V1 |
| Providing customer service | 4007V1 |
| Being a team leader | 4008V1 |
| Introduction to team leading | 4009V1 |
| Understanding corporate social responsibility | 4010V1 |
| Optional Chartered Management Institute (CMI) qualifications. All units are available from Crescente. | |
|---|---|
| CMI Level 5 Award / Certificate / Diploma / Extended Diploma in Management and Leadership | Level 5 |
| Principles of Management and Leadership in an Organisational Context | 501 |
| Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success | 502 |
| Principles of Managing and Leading Individuals and Teams to Achieve Success | 503 |
| Managing Performance | 504 |
| Forming Successful Teams | 505 |
| Managing Equality, Diversity and Inclusion | 506 |
| Principles of Delivering Coaching and Mentoring | 507 |
| Principles of Developing a Skilled and Talented Workforce | 508 |
| Managing Stakeholder Relationships | 509 |
| Managing Conflict | 510 |
| Principles of Recruiting, Selecting and Retaining Talent | 511 |
| Workforce Planning | 512 |
| Managing Projects to Achieve Results | 513 |
| Managing Change | 514 |
| Creating and Delivering Operational Plans | 515 |
| Planning, Procuring and Managing Resources | 516 |
| Principles of Innovation | 517 |
| Managing Risk | 518 |
| Managing Quality and Continuous Improvement | 519 |
| Managing Finance | 520 |
| Using Data and Information for Decision Making | 521 |
| Managing the Customer Experience | 522 |
| Principles of Marketing Products and Services | 523 |
| Conducting a Management Project | 524 |
| Using Reflective Practice to Inform Personal and Professional Development | 525 |
| Principles of Leadership Practice | 526 |
Looking for something else?
Take a look at our other training courses and programmes for different audiences.
Our courses and programmes are available off-the-shelf, and partly or fully tailored to your specific requirements.
We like sharing our expertise, so if you’re in the middle of a culture change, OD or talent change programme, we can help. Looking for a leadership development consultant? Book a call.
Trusted by our clients from across sectors and industries:
Questions? Book a call.
Get answers to all your CMI qualification questions
Find out about career development and getting chartered
Explore training options for your managers, leaders and teams
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Book NowYou’re in good company…
Ben Hodder June 2025
Studying with Crescente has been an exceptionally positive experience. The entire process has been meticulously planned and highly supportive. The team is incredibly responsive, always available at the end of a call or email.
Charles Worby February 2024
Experienced and helpful trainers, with interesting and helpful resources which is more than adequate to assist with the course.
