Supervisor and Team Leader Training
Stepping up into the supervisor and team leader role is a big deal.
Support your people to go from mates to manager with confidence.
Book a Discovery Call
Why choose this training?
Supervisors and team leaders need to wear two hats at the same time. Doing the work and leading the team at the same time can be a tricky transition. Supervisor and team leader training can help people step up effectively and take ownership for their new responsibilities.
A little help goes a long way here. This training doesn’t need to take long. It’s offered one-to-one, for small groups or large.
Supervisors and team leaders struggle to set boundaries, then try and please everyone
Prioritising and organising work for a whole team is novel and difficult. Getting everything done in the shift is demanding
Motivating and managing team members in line with HR and other policies isn’t understood increasing business risk
Who’s it for?
Err, our Supervisor and Team Leader Training is for… supervisors and team leaders. It is designed for people stepping into their first leadership role, leading small teams, overseeing daily operations, running shifts safely and efficiently.
It is differentiated from our New Manager Training by audience and career stage. Our Supervisor and Team Leader Training is all the practical real-world stuff delivered in an honest, relatable way.
What does it cover?
Setting boundaries, keeping confidences and maintaining fairness
Managing and motivating the day-to-day performance of a team
Planning and organising tasks and processes
Alignment and awareness: explaining the impact on customers and commercial success to the team
Creating an inclusive and collaborative team culture
Running effective ops meetings (huddles, rumbles, start of shift)
Policy stuff: managing sickness absence, performance, safety
Standalone Training
Choose the practical skills your people need to be fantastic in their role
Suitable for individuals, small groups or larger groups, delivered virtually or in-person
Engaging and effective delivery to ensure effective skills transfer
Learning delivered at exactly the right level for your audience
Get the latest practical tools, tips and strategies people can apply immediately
Choose from a wide range of industry-leading skills and behaviours
Can be combined with a CMI Level 2 or 3 qualification, ideal for professionalising your managers
Development Programmes
Programmes go deeper, to achieve more complex business aims and embed lasting change
Engage and retain key people, attract fresh talent and develop new capabilities to beat the competition
Choose the learning content, duration and delivery methods that are right for your people
Choose from off-the-shelf and fully customisable programmes and frameworks
Get end-to-end support from analysis, design and delivery through to evaluation
Our partnership approach means we can slot in where you need us to provide part of a programme
Check out our Leadership Development Consultant page to see how our 20 years’ experience can help you
Case Study: Sunseeker International
Crescente is proud to have delivered the Team Leader Academy training programme for Sunseeker International Ltd since 2019.
Based in Poole in Dorset, Sunseeker manufacture bespoke luxury yachts for discerning customers from around the world.
Our supervisor and team leader training equips their people to confidently lead teams working in production, design, supply chain et cetera.
The programme covers all the core content described above plus guest speakers from within the business. The programme also includes a CMI Level 3 Certificate in First Line Management to drive professionalism and build credibility.
Why our customers choose Crescente
MANAGEMENT AND LEADERSHIP SPECIALISTS
Over 20 years developing managers, leaders and teams, from team leaders to executive development across most industry sectors.
REAL-WORLD EXPERTS
Explore what works in reality from experienced leaders, managers, coaches and practicing consultants, not college tutors.
FRIENDLY, INCLUSIVE AND SUPPORTIVE
Learn in a professional, friendly and inclusive atmosphere where it is okay to relax, ask questions, test ideas, make mistakes, and have fun.
TACKLE THE LATEST BUSINESS CHALLENGES
A lot of management training is out of date and not fit for purpose. Our training is designed and tested by us to be accurate and effective.
PRACTICAL TOOLS AND TECHNIQUES
Turn theory into practice using the latest learning techniques to ensure effective knowledge transfer and skills development.
OPTIONAL CMI ACCREDITATION
Choose from CMI level 2 to 7, management and leadership, coaching, mentoring and project management qualifications.
| Optional Chartered Management Institute (CMI) qualifications. All units are available from Crescente. | |
|---|---|
| CMI Level 2 Award / Certificate / Diploma in Team Leading | Level 2 |
| Personal development as a team leader | 2001V1 |
| Communicating with a team | 2002V1 |
| Monitoring team performance | 2003V1 |
| Controlling resources | 2004V1 |
| Building work relationships | 2005V1 |
| Developing team needs | 2006V1 |
| Providing customer service | 2007V1 |
| Being a team leader | 2008V1 |
| Introduction to team leading | 2009V1 |
| Understanding corporate social responsibility | 2010V1 |
| Optional Chartered Management Institute (CMI) qualifications. All units are available from Crescente. | |
|---|---|
| CMI Level 3 Award / Certificate / Diploma in First Line Management and Leadership | Level 3 |
| Organisational Awareness for First Line Managers | 330 |
| Approaches to Managing and Leading People and Teams | 331 |
| Stakeholder Communication for First Line Managers | 332 |
| Delivering Organisational Activities | 333 |
| Contributing to the Management of Change | 334 |
| Contributing to the Management of a Project | 335 |
| Managing Problems and Decision Making | 336 |
| Professional Development as a First Line Manager | 337 |
| Budgeting for First Line Managers | 338 |
| Technology for First Line Managers | 339 |
| Supporting People Throughout the Employee Life Cycle | 340 |
| Managing Volunteers | 308 |
| Responding to Conflict in the Workplace | 309 |
| Developing and Sharing Good Practice | 313 |
| Principles of Health and Safety in a Work Setting | 315 |
| Monitoring Quality to Improve Outcomes | 316 |
| Supporting the Delivery of Customer Service | 317 |
| Managing Data and Information | 318 |
| Managing Meetings | 319 |
| Presenting for Success | 320 |
Looking for something else?
Take a look at our other training courses and programmes for different audiences.
Our courses and programmes are available off-the-shelf, and partly or fully tailored to your specific requirements.
We like sharing our expertise, so if you’re in the middle of a culture change, OD or talent change programme, we can help. Looking for a leadership development consultant? Look no further!
Trusted by our clients from across sectors and industries:
Questions? Book a call.
Get answers to all your CMI qualification questions
Find out about career development and getting chartered
Explore training options for your managers, leaders and teams
Get to know us to check we’re a good fit for you
Book NowYou’re in good company…
Ben Hodder June 2025
Studying with Crescente has been an exceptionally positive experience. The entire process has been meticulously planned and highly supportive. The team is incredibly responsive, always available at the end of a call or email.
Charles Worby February 2024
Experienced and helpful trainers, with interesting and helpful resources which is more than adequate to assist with the course.
