CMI Level 3 Management and Leadership
CMI Management and Leadership
CMI Level 3 Management and Leadership is a great place to start if you are new to management or applying for your first management job. There’s a wide range of units making for some unique combinations.
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Why Study With Crescente?
EVERY UNIT AVAILABLE.
Choose from all the units for each qualification.
NO TIME LIMITS.
Start whenever you like. Take as long (or short) as you want.
FRIENDLY AND INCLUSIVE.
Learn in a professional, friendly and inclusive atmosphere.
REAL-WORLD EXPERTS.
Learn from practicing consultants, managers and coaches.
UNLIMITED SUPPORT.
Assignment support on-demand via Zoom and email.
NO HIDDEN COSTS.
All registration and assessment fees are included in price.
CMI Level 3 Management and Leadership
The CMI Level 3 Management and Leadership is available in three ‘sizes’ according to the number of units you want to study. The qualification is modular, so you can top-up from Award to Certificate to Diploma. All units are available for self study with Crescente, so you can learn exactly what you want to.
Award 3A31
Study 1 unit
Certificate 3C31
Study 2 or 3 units
Diploma 3D31
Study 7 units
Our Information Pack PDF has options, prices and FAQs. Download it using the form below.
About This Qualification
The CMI Level 3 in First Line Management and Leadership covers the fundamentals of every aspect of management and leadership you can think of. With 21 different units to choose from, you’re spoilt for choice. Learn how to manage yourself, manage and lead others, and achieve awesome results at work.
Who’s it for?
Team leaders
Supervisors
Junior managers
Anyone wishing to step up into these roles
| Unit | Unit Title and Description | Credits |
|---|---|---|
| 330 | Organisational Awareness for First Line Managers All organisations have a unique structure, character and culture. Without developing an awareness into how an organisation operates, it is challenging to lead and manage people effectively. Awareness begins with an understanding of the way different organisations are structured, as well as how they are influenced by culture, values and ethics. | 80 |
| 331 | Approaches to Managing and Leading People and Teams An effective First Line Manager is equipped with the knowledge skills and behaviours to engage, motivate and inspire people and teams. This is underpinned by an understanding of how to manage and lead people, in a way that not only provides clear direction, but recog- nises and responds to individual needs and aspirations through the promotion of equity, diversity, inclusion and wellbeing. | 70 |
| 332 | Stakeholder Communication for Fist Line Managers Effective communication is a theme that runs through all management and leadership practice. It supports the development of stakeholder relationships, which are essential for organisational success. Changes in technology and society mean communication approach- es are ever evolving. First Line Managers need to be agile, able to flex their communication style to engage and inspire others. | 80 |
| 333 | Delivering Operational Activities The ability to deliver operational activities requires the First Line Manager to demonstrate wide ranging skills and expertise. This includes the ability to communicate operational plans to people and teams, allocate and manage resources, mitigate risks and quality assure outcomes. It is the role of the First Line Manager to support people and teams to achieve operational outcomes within the rules, complying with legal, regulatory and organisational requirements. | 60 |
| 334 | Contributing to the Management of Change Change is an inevitable, yet an often feared, part of work and life. With the right tools and techniques, approaches can be developed to manage it effectively. Change management begins with an understanding of the reasons, type and scope of change, its benefits for indi- viduals, teams and the organisation as well as how barriers and challenges to change can be overcome. | 80 |
| 335 | Contributing to the Management of a Project Projects play a vital role in achieving strategic objectives within organisations. Whilst the scale, significance and complexity of a project varies; the principles of how projects are managed are ultimately the same. Projects provide First Line Managers with the opportunity to plan, coordinate and deliver tasks in a structured manner, enabling them to develop their management and leadership skills. | 70 |
| 336 | Managing Problems and Decision Making Managing problems and decision making is a fundamental part of the First Line Managers role. Whilst problems may be complex and challenging, the ability to manage these prob- lems contributes to decision making which supports the achievement of organisational goals and the development of relationships with internal and external stakeholders. | 60 |
| 337 | Professional Development as a First Line Manager Professional development is a fundamental activity that supports First Line Managers to develop in their role. In an organisational setting it may support career progression, the development of knowledge, capabilities, personal growth andmotivation. Importantly, it has the potential to impact an individual’s self-esteem, fulfilment, mental wellbeing and resil- ience. Professional development contributes to an organisation’s ability to succeed as well as bringing benefits to the people and teams led by the First Line Manager. | 70 |
| 338 | Budgeting for First Line Managers Good financial management is essential if an organisation is to succeed. Whilst many First Line Managers will not require an in-depth knowledge of finance and accounting in their role; they should understand how they can contribute to the organisation’s financial health through the effective management of budgets. | 60 |
| 339 | Technology for First Line Managers Technology in the workplace can be transformative. By harnessing the capability of technol- ogies, First Line Managers can identify ways to manage individuals and teams more effi- ciently, streamline workflows, improve communication and stay organised. From an organi- sational perspective, the right technology can contribute to the delivery of its strategic plan and the ability to meet stakeholder requirements. | 70 |
| 340 | Supporting People Through the Employee Lifecycle First Line Managers have a key role in supporting people to develop and thrive throughout their employment. Support typicallystarts at the beginning of the employee life cycle, at pre-recruitment and concludes at the end of a person’s contract with the organisation. First Line Managers are uniquely placed to understand the needs of employees, enabling them to understand their role and responsibilities and providing opportunities to work towards personal and professional goals. | 60 |
| 306 | Principles of Equality, Diversity and Inclusive Working Practice Treating colleagues, customers and stakeholders with dignity and respect enables relationships to develop and thrive. This unit focuses on how to develop inclusive working practices in line with organisational and legal frameworks. This will not only improve the productivity and wellbeing of staff, but impact positively on the whole customer experience. | 60 |
| 308 | Managing Volunteers Volunteers are uniquely placed to offer a wealth of skills and abilities to compliment those of employed staff within an organisation. Managed well, they can help an organisation improve the quality and capacity of the service. The aim of this unit is to equip managers with the knowledge of how to engage, motivate and support volunteers to be effective within their role and address challenges with a positive ‘can-do’ attitude. | 50 |
| 309 | Responding to Conflict in the Workplace Conflict and disagreements in the workplace have a detrimental effect on team dynamics, productivity and motivation. The ability to respond effectively to conflict is a fundamental skill for all managers. This unit aims to support managers to understand the types and causes of conflict and how to identify strategies to respond to conflict situations in a timely and professional manner. | 30 |
| 313 | Developing and Sharing Good Practice Developing and sharing good practice enables individuals and organisations to develop and increase their potential to exceed personal and organisational expectations. This unit explores how good practice can be developed, maintained, adopted and shared with stakeholders. | 50 |
| 315 | Principles of Health and Safety in a Work Setting Health and safety is important as it protects the well-being of employees and customers. There are serious, legal, financial, and reputational consequences if neglected. The aim of this unit is to equip managers with an understanding of their statutory and organisational responsibilities in making the workplace safer. | 60 |
| 316 | Monitoring Quality to Improve Outcomes The name of organisations who have built their reputation on the quality of their products or services readily come to mind. Managing quality is a collective activity, which has to be monitored continually to ensure standards are consistently met. The aim of this unit is to equip managers with the understanding of how quality systems are used, the tools and techniques for monitoring and measuring quality, and the requirements needed to support a quality audit. The impact of this knowledge is to drive a culture of continuous improvement within the organisation. | 60 |
| 317 | Supporting the Delivery of Customer Service Customers are key to the success of any business. It is essential to know how to deliver a great customer experience that meets and exceeds expectations all customers. This is regardless of whether they are a colleague, department within an organisation, or a member of the public purchasing a product or using a service. The aim of this unit is to equip managers with an understanding of the parameters in which good customer service is delivered. It focuses on the end to end customer journey and encourages the manager to reflect on the customer service experience through the customer’s eyes. | 50 |
| 318 | Managing Data and Information The ability to solve problems, make timely business decisions and respond to customers’ needs is all dependent on the ability to access good quality data and information. With growing volumes of data, this challenge has become increasingly difficult to manage. The aim of this unit is to equip managers with the knowledge of how to gather, assess and analyse different types of data and information, and how to report findings for different business purposes within legal and organisational guidelines. | 50 |
| 319 | Managing Meetings Managers are increasingly faced with days packed full of meetings that leave little time to get things done. Run well, meetings can be a place where issues are discussed, problems resolved, and decisions are made. However, all too often, meetings lack purpose and there is frustration if little has been achieved. The unit content has been designed to challenge traditional thinking. It aims to equip managers with the knowledge and tools to try different approaches when conducting meetings. It also explores good practice for preparing for and leading meetings, which have impact and also delivers results. | 40 |
| 320 | Presenting for Success Delivering presentations can be very challenging. When done successfully, a presentation can lead to a job offer or a new contract. It also has the potential to engage team members to buy-into new ideas, or embrace new projects and opportunities. The aim of this unit is to equip managers with the knowledge and skills to plan presentations to meet the needs of a target audience. The unit will enable managers to develop the knowledge and tools to deliver great presentations, which engage an audience and motive them to want to know more. | 50 |
| Award | Choose 1 or 2 units to a minimum of 50 credits | /50 | £483.33+VAT (£580) |
| Certificate | Choose 2, 3 or 4 units to a minimum of 130 credits | /130 | £875+VAT (£1050) |
| Diploma | Choose 5+ units to a minimum of 370 credits | /370 | £2187.50+VAT (£2625) |
Ready to get started? You can buy now.
Our self-study CMI qualifications are available to purchase through this website. You can book your induction with us and get started right away (N.B. CMI can take several days to process your registration). You don’t need to choose all your units before you purchase. Just choose the relevant qualification and we’ll help you with the rest.
Need a formal quote to share with your employer? Contact us with details of your requirements here.
You’re in good company…
Robert Livingstone September 2024
I had an amazing experience. My assessor Nige Tyler was brilliant could not be more helpful.
Daniel Thomas October 2024
Crescente as a business are fantastic, without their invaluable input I would have found passing my CMI level 5 near on impossible. John’s clear and concise direction with my assignment writing made things simple, and Nigel’s fantastic support in my reworks made it all a relative breeze!
Brett Williams 4 days ago
I recently completed a CMI level 5 course and couldn’t be more impressed. The course was well structured and John’s tutoring style was very engaging. The blend of theory and practical application I feel has an enhanced my skills as a manager. I would highly recommend.
